Privacy Policy - PAGFINANCE

1. Introduction

PAGFINANCE is committed to ensuring the privacy and security of its clients, partners, and users. This Privacy Policy details how we collect, store, share, and use your personal data, in compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018).

By using PAGFINANCE services, the user declares to be over 18 years old and fully accepts the terms of this Privacy Policy.

2. Important Definitions

• USER: A person who accesses or interacts with PAGFINANCE's features.
• ACCOUNT: The profile of the USER on the PAGFINANCE platform, containing their registration data.
• WALLET: A digital resource used by the USER to store, send, and receive crypto assets. In non-custodial wallets, the USER has full control over their private keys. In custodial wallets, custody may be managed by third parties under the platform's terms.
• PAG FINANCE LTDA: The company responsible for managing and developing PAGFINANCE.
• COOKIES: Small files that collect information about the user's browsing activity.
• PERSONAL DATA: Any information that identifies or may identify an individual.
• DATA CONTROLLER: The person or entity designated to act as a communication channel with the National Data Protection Authority (ANPD).
• CONSENT: The user's free, informed, and unequivocal agreement with the use of their personal data.

3. Legal Basis for Data Processing

The processing of personal data by PAGFINANCE is based on one or more of the following legal grounds, as provided in Article 7 of the LGPD:

• User consent - When the user expressly accepts this Privacy Policy during registration.
• Contract execution - To provide the contracted services and products.
• Compliance with legal or regulatory obligations - To meet government and regulatory agency requirements.
• Legitimate interest - To ensure platform security, prevent fraud, and improve user experience.

4. Collection of Personal Information

4.1. What information do we collect?

We may collect personal data from users through:

• Registration forms and interactions on the PAGFINANCE platform.
• Website and social media interactions.
• Automated technologies, such as Cookies.

The data collected includes:

• Identification data: Full name, CPF (Brazilian taxpayer ID), email, phone number, residential address.
• Financial data: PIX key, crypto wallet address, debit/credit card number.
• Security data: IP address, photos for identity verification (selfie), document copies, and proof of residence.

4.2. How do we use this information?

Collected data is used for:

• Providing services - Authentication, identification, and transaction processing.
• Fraud prevention - Risk and security analysis.
• Customer support - Problem resolution and technical assistance.

5. Data Sharing

PAGFINANCE DOES NOT share personal data with companies abroad.

Data may only be shared with:

• Service providers and suppliers, such as payment processors and fraud prevention agents.
• Legal and regulatory authorities, when required by law.
• PAG FINANCE LTDA Group companies, for product development and service improvements.

Transaction data is encrypted, ensuring security and integrity of the information.

6. Data Storage and Retention

PAGFINANCE stores users' personal data only for as long as necessary to fulfill the purposes set out in this Policy, in compliance with legal deadlines.

The USER may request the deletion of their data at any time.

Exceptions:

• Data may be retained to comply with legal obligations.
• Information necessary to prevent fraud may be kept for a longer period.

7. User Rights

Users have the following rights under the LGPD:

• Access to data - Request details on the processed data.
• Data correction - Update or correct incorrect information.
• Data deletion - Request the removal of stored personal data.
• Data portability - Receive data in a structured format.
• Consent withdrawal - Revoke consent at any time.

Contact channels to exercise your rights:

• Live chat on the website
• Discord
• Email: suporte@pag.finance

We commit to responding to user requests within a maximum of 15 days.

8. Cookies and Similar Technologies

We use cookies to enhance the user experience. The types of cookies include:

• Essential - Required for the website to function properly.
• Analytical - Collect browsing data to improve performance.
• Marketing - Used to personalize advertisements.

Users can manage their cookie preferences directly in their browser settings.

9. Changes to the Privacy Policy

PAGFINANCE may update this Policy at any time. All changes will be notified through:

• Our social media channels
• Discord

If the user does not agree with our policies, he/she may request the closure of his/her account.

10. Contact Us

If you have any questions about this Privacy Policy or need to exercise any rights, contact us through the following channels:

• Live chat on the website
• Discord
• Email: suporte@pag.finance

Last revised on: April 22, 2026.